IT Support Service – NSDA – Level 3

Q1: What is the NSDA RPL Program?
A: It stands for Recognition of Prior Learning, a government-recognized certification that validates your existing IT skills without requiring lengthy training.

Q2: Who is eligible for this course?
A: Anyone with at least 1 year of IT support-related work experience, a minimum SSC pass, and age over 18 years.

Q3: Do I need to attend regular classes?
A: The program includes 3 classes and 1 assessment session totaling 14 hours, scheduled mainly in the evening.

Q4: What topics are covered in this course?
A: Topics include basic computer operations, hardware maintenance, software installation, networking, help desk support, data backup, cybersecurity, and workplace safety.

Q5: How long is the course duration?
A: The total duration is 14 hours spread over 3 classes plus the assessment.

Q6: What is the course fee?
A: The fee is 3000 BDT, which is non-refundable.

Q7: Will I get a certificate after completing the program?
A: Yes, you will receive an internationally recognized NSDA certificate upon successful assessment.

Q8: When are the classes scheduled?
A: Classes are held on Sunday, Tuesday, and Thursday from 8 PM to 10 PM.

Q9: How do I register for the program?
A: You need to submit a copy of your National ID, a recent passport-size photo, and proof of your IT-related work experience before the registration deadline.

Q10: What is the deadline for registration?
A: Registration closes on 20th July 2025.

Q11: How many students are needed for the course to start?
A: A minimum of 10 students must register for the assessment to be conducted on the scheduled date.

Q12: Is this course suitable for beginners?
A: No, this RPL program is designed for individuals who already have IT support experience but lack formal certification.

Q13: Can I get job assistance after certification?
A: Techsgency IT Institute provides guidance and support for job placement, but direct job guarantees are not provided.